If you wish you return your Nood item(s), please follow our return policy. Email us with your order number and the reason of return, and return the product(s) in its original packaging within 10 days from receiving your order (according to the delivery date on the tracking record, if applicable).
Only unused Nood product(s) in its original packaging and with all instruction sheets/components in merchantable quality is entitled for returns and exchanges.
Returns without prior communication with us will not be accepted.
Please note that customers are responsible for all the fees involved for returning items. Return packages remain the responsibility of the customer until it is received by our team. Therefore, it is recommended that the customer takes necessary precautions by using registered and traceable services when returning the package.
Please be advised that shipping fee and express shipping fee are non-refundable. Any discounts that were applied with a minimum purchase requirement may not be applicable after a removal of product(s) in an order. For discounts that are applicable on second/subsequent item, the discount will be revoked on partial return of the order, and the unreturned item will be charged in original price. Shipping fee may also be applied.
Nood 1-Year Limited Warranty Applicable.
We offer 1-year limited warranty on Nood products purchased against defects in electronics or material for a period of 1 year from the date of purchase. Purchase must have been made from Nood. An original copy of an order confirmation number is required for warranty.
In case of any dispute, the decision of Nood shall be final and binding and Nood reserves all the rights hereby.
Limitations of our Warranty
This warranty does not apply:
(a) to damage, defects or malfunction caused by any use with Nood products;
(b) to damage, defects or malfunction caused by accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes;
(c) to damage, defects or malfunction caused by operating the product
(i) outside the permitted or intended uses described by Nood;
(ii) not in accordance with instructions provided by Nood, or
(iii) with improper voltage or power supply;
(d) to damage, defects or malfunction caused by service (including upgrades and expansions) performed by anyone other than Nood representatives;
(e) to a product or part that has been modified to significantly alter functionality or capability;
OR: to a product or part that has been serviced, altered or modified by anyone who is not authorized by Nood;
(f) to consumable parts, unless expressly specified and product damage has occurred due to a defect in materials or workmanship.
(g) to cosmetic damage, normal wear and tear or aging of the product, such as scratches, discoloration, nicks and dents.
This warranty does not cover transportation damage; theft; neglect; vandalism; or environmental conditions; loss of use or any other conditions whatsoever that are beyond the control of Nood.
The warranty does not extend to the purchase of opened, used, repaired, repackaged and/or resealed products, including but not limited to sale of such products on Internet auction sites and/or sales of such products by surplus or bulk resellers.
Items not Received
Lost proof from courier service companies must be presented for warranty arrangements.
Returning Faulty Items
Should your item develop a fault within the warranty period, the affected item needs to be returned to us. Customers shall be responsible for any transportation cost. Please contact us via email@example.com with your order number. Our team will be glad to assist you. We cannot be liable for items lost in transit. Items returned to us without prior notice will not be accepted.
Limitation of Damages
In no event, except to the extent prohibited by applicable law, shall Nood be liable for any incidental, special, indirect, or consequential damages, whether resulting from the use, misuse, or inability to use this product or from defects in the product.